Customer Success Manager

Job Summary

As a full-time remote Customer Success Manager, the successful candidate will own customer relationships, drive successful outcomes for mid-market and emerging customers, and manage renewal and upsell quotas while aligning with executive stakeholders.

Key responsibilities

• Build and nurture partnerships with customer stakeholders, advocating for their needs and aligning with business objectives
• Guide customers toward achieving desired outcomes and facilitate regular check-ins to discuss ROI and future plans
• Proactively identify risks and manage escalations, ensuring customers realize value from the solutions provided

Required qualifications

• 3+ years of experience in customer success, account management, or related fields, preferably in early-stage enterprise SaaS companies
• Proven track record of achieving renewal and upsell quotas
• Strong executive presence with exceptional communication and negotiation skills
• Experience in risk mitigation and escalation management, delivering measurable customer outcomes
• Technical fluency and comfort with automation and data-driven decision-making