Customer Success Manager

Job Summary

To drive long-term customer growth and success across a portfolio of US-based clients, the full-time remote Customer Success Manager will act as a strategic partner, managing client relationships, overseeing project delivery, and ensuring customer satisfaction.

Key responsibilities

• Serve as the primary point of contact for 2-3 key clients, building strong relationships through ongoing support and regular check-ins
• Coordinate timelines and manage workflows to ensure smooth delivery of research projects across internal teams
• Identify opportunities for account growth and collaborate with Sales to enhance the impact of customer insights

Required qualifications

• 5+ years of experience in Customer Success, Account Management, Consulting, or a similar client-facing role
• Experience in the market research or insights industry is a strong plus
• Strong project management and stakeholder management skills
• Fluent in English and based in the United States
• Ability to thrive in dynamic, fast-paced environments