Customer Success Manager

Job Summary

Working remotely, the full-time Customer Success Manager will develop strong customer relationships, manage the renewal process, and advocate for customers to ensure satisfaction and retention.

Key responsibilities

• Proactively maintain high levels of customer engagement and satisfaction while minimizing churn risk
• Own and execute the end-to-end renewal process, including leading renewal conversations and aligning on pricing
• Identify organic opportunities for product adoption and expansion, passing warm leads to the Account Management team

Required qualifications

• Minimum 2 years in a customer-facing role within a SaaS or HCM software company
• Bachelor's degree or equivalent relevant work experience
• Ability to identify opportunities for growth and mitigate churn risk
• Strong understanding of customer needs and industry-specific knowledge related to HR and compliance
• Proven ability to foster collaborative partnerships across the organization