Customer Success Manager

Job Summary

Leading the Customer Success team, the full-time remote Manager of Customer Success will oversee operations, support team development, and enhance customer engagement to drive retention and product adoption.

Key responsibilities

• Lead Customer Success projects and initiatives, ensuring effective delivery of objectives and outcomes
• Manage onboarding, training, and ongoing professional development for Customer Success team members
• Define and improve customer lifecycle processes and engagement touchpoints to enhance customer satisfaction

Required qualifications

• 5+ years of experience in Customer Success or a related customer-facing role within a SaaS environment
• Experience leading teams and coordinating work across cross-functional stakeholders
• Proven track record in developing and improving customer lifecycle processes and engagement programs
• Strong analytical skills, utilizing data and performance metrics for decision-making
• Experience with customer success platforms, CRM systems, or customer health monitoring tools