Customer Success Manager

Job Summary

Owning mid-market and commercial customer relationships, the full-time Customer Success Manager will drive product adoption, manage renewals and expansions, and build trusted partnerships with key stakeholders, all while working remotely within the USA EST/CST timezone.

Key responsibilities

• Manage customer relationships from onboarding through renewal, ensuring high retention rates
• Lead renewal and expansion conversations, accurately forecasting to meet revenue retention targets
• Collaborate with cross-functional teams to advocate for customer needs and drive product value

Required qualifications

• 3+ years of experience as a B2B SaaS Customer Success Manager, preferably in security or compliance-sensitive environments
• Proven ability to navigate commercial negotiations and drive timely renewals
• Experience engaging with CISOs and IT leaders, translating technical concepts for non-technical stakeholders
• Familiarity with security frameworks such as SOC 2, ISO 27001, SOX, GDPR, or HIPAA
• Technical proficiency with SaaS integrations, APIs, and modern customer success tools