Customer Success Manager

Job Summary

Managing long-tail customer accounts, the remote Customer Success Manager will ensure a smooth messaging compliance experience, support customers with technical inquiries, and identify expansion opportunities while leveraging AI tools to enhance workflows.

Key responsibilities

• Track metrics related to community customers and maintain high levels of customer satisfaction
• Proactively identify and resolve issues while coordinating with internal teams for effective solutions
• Develop strong relationships with stakeholders to help customers achieve their messaging objectives

Required qualifications

• 2+ years of customer service experience with a highly technical product or project management experience in a technical setting
• Genuine technical curiosity and comfort with troubleshooting technical issues independently
• Experience using AI tools for customer success workflows and data analysis
• Strong organizational and time management skills
• Excellent project management abilities and effective communication skills