Customer Success Manager

Job Summary

Focused on driving customer success, the remote Customer Success Manager III will manage complex accounts, ensuring clients realize the value of the IoT platform while collaborating with cross-functional teams to enhance operational efficiency and safety.

Key responsibilities

• Drive business transformation by leading strategic customer engagements and architecting action plans to enhance operational workflows
• Conduct product consultation workshops and value check-ins, providing recommendations to maximize customer utilization of the Samsara platform
• Collaborate with internal teams to influence product roadmaps and support mission-critical customer initiatives

Required qualifications

• 3 - 5+ years of experience in a technical customer success, account management, or related role, preferably in Enterprise SaaS
• Experience supporting or working with technical products and a proven track record of building trust with diverse stakeholders
• Bachelor's degree from a 4-year institution
• Strong problem-solving skills with a solutions-oriented mindset
• Ability to thrive in a fast-paced, change-heavy environment while managing priorities effectively