Customer Success Manager

Job Summary

Seeking an experienced Customer Success Manager to join the full-time, remote Lifecycle Services team, responsible for overseeing the adoption lifecycle of Cisco software solutions, enhancing product awareness, and identifying expansion opportunities for clients.

Key responsibilities

• Own the complete adoption lifecycle and develop adoption success plans for clients
• Collaborate with key stakeholders to identify adoption barriers and create mitigation strategies
• Deliver insights on customer success metrics and conduct Quarterly Success Reviews

Required qualifications

• 5+ years in a consultative customer-facing role
• Proven strategic thinker with strong account management skills
• Experience in the technology industry, preferably with Cisco software solutions
• Ability to work collaboratively with cross-functional teams
• Exceptional organizational and coordination skills