Customer Success Manager

Job Summary

As a dedicated Customer Success Manager, the full-time remote position will manage approximately 100 customer accounts, focusing on building relationships, driving value through the ServiceTitan platform, and ensuring customer satisfaction and retention.

Key responsibilities

• Act as the primary point of contact for assigned customer accounts, managing relationships and addressing customer needs
• Guide customers to maximize their use of ServiceTitan, demonstrating ROI and creating value plans
• Proactively engage with customers to monitor account health and mitigate churn risks through effective communication and support

Required qualifications

• 2+ years of experience in customer-facing roles, such as customer success or account management
• Strong understanding of customer value and business outcomes, with skills in product training
• Proven ability to manage multiple projects and tasks in a fast-paced environment
• Experience with data analysis to track customer success metrics and engagement
• Self-motivated and highly organized, with a customer-focused approach