Customer Success Manager

Job Summary

As a key member of the Customer Success team, the full-time remote Customer Success Manager will deliver end-to-end renewal execution, negotiate commercial terms, and drive incremental revenue while collaborating closely with Business Unit leads and the sales team.

Key responsibilities

• Lead renewal execution and negotiations to ensure customer retention and achieve revenue growth targets
• Build and maintain strong relationships with customers to become a trusted advisor and encourage references
• Develop specific account plans to drive demand generation and manage pipeline effectively

Required qualifications

• Bachelor's degree or equivalent experience
• Minimum of 3 years of experience in a Client Success Manager, Customer Success Manager, or similar role focused on public sector renewals
• Experience in sales operations and contract negotiation is a plus
• Proven track record in business application software and service sales
• Demonstrated success with large transactions in a competitive market