Customer Success Manager

Job Summary

Acting as the voice of the customer in a remote contract role, the Customer Success Manager will guide clients through onboarding, provide technical support, and collaborate with engineering and product teams to ensure successful adoption of the mobile CI/CD platform.

Key Responsibilities

• Guide customers through onboarding and ensure successful platform adoption
• Provide technical support and resolve customer issues
• Act as the voice of the customer by communicating feedback and requirements to the product team

Required Qualifications

• 2-3+ years of experience in mobile app development, mobile DevOps, technical customer support, or a similar technical role
• At least B1 level English proficiency for effective communication with diverse customers
• Solid understanding of Android and/or iOS ecosystems, including development and distribution processes
• Basic knowledge of scripting languages such as Bash or Ruby
• Familiarity with CI/CD concepts and modern software delivery practices