Customer Success Manager

Job Summary

Driving expansion and adoption of software and services, the full-time remote Customer Success Manager will manage the onboarding process for new customers, assist the sales team with referrals, and provide critical insights to enhance the product platform.

Key responsibilities

• Managing the onboarding process for each new customer and achieving quarterly onboarding goals
• Reviewing the customer journey and taking a consultative approach to help clients overcome issues and achieve their goals
• Collaborating cross-functionally with product, sales, and support teams to foster a strong sense of community and information sharing

Required qualifications

• Minimum of 2-5 years of professional experience in SaaS customer success
• Tech-savvy and proficient in standard communication, collaboration, and task management tools
• Understanding of the fundamentals of sales strategy, relationship building, and pipeline processes
• Tenacity and the willingness to pursue hard goals despite obstacles
• Flexibility and creativity to circumvent obstacles as they emerge