Customer Success Manager

Job Summary

As a key member of the Customer Success team, the full-time remote Customer Success Manager will lead renewal execution, negotiate commercial terms, and drive incremental revenue while fostering strong relationships with customers.

Key responsibilities:

• Lead designated territory to ensure customer retention and achieve annual revenue growth targets through effective renewal negotiations
• Connect regularly with customers to establish trust and encourage them to become Neumo references
• Develop and implement account plans that drive demand generation and pipeline management strategies

Required qualifications:

• Bachelor's degree or equivalent experience
• Minimum of 3 years of experience in a Client Success Manager, Customer Success Manager, or Account Manager role focused on public sector renewals
• Experience in sales operations and contract negotiation is a plus
• Proven track record in business application software and service sales across various industries
• Demonstrated success with large transactions and lengthy sales campaigns