Customer Success Manager

Job Summary

Managing a portfolio of small and mid-sized dealership accounts, the full-time Customer Success Manager II will drive customer retention, engagement, and growth through proactive account management and data-driven recommendations in a remote setting.

Key responsibilities:

• Engage regularly with SMB dealership accounts through scheduled outreach and business reviews
• Analyze account performance and provide actionable recommendations to enhance sales and customer experience
• Collaborate with cross-functional teams to resolve customer issues and identify growth opportunities

Required qualifications:

• Bachelor's degree in a relevant field preferred or equivalent practical experience
• 3+ years of experience in Customer Success, Account Management, or a related customer-facing role
• Experience managing a portfolio of customer accounts
• Proficiency in using CRM platforms such as Salesforce
• Ability to analyze data and provide actionable business recommendations