Customer Success Manager

Job Summary

Joining the Broker Success team, the remote Enterprise Customer Success Manager will manage customer engagement, drive product adoption, and collaborate cross-functionally to ensure value realization for key and mid-market broker customers.

Key responsibilities

• Develop customer engagement plans and identify gaps in product usage to drive adoption
• Provide training and support to customers, effectively communicating the value of DAT's product suite
• Maintain regular communication with customers to understand their evolving needs and align solutions accordingly

Required qualifications

• 1-3 years of experience in Customer Success, Account Management, or a similar customer-facing role
• Bachelor's degree preferred
• Strong interpersonal and communication skills with a customer-first mentality
• Excellent problem-solving and multitasking abilities
• Highly organized with the ability to manage multiple initiatives simultaneously