Customer Success Manager

Job Summary

Seeking an Associate Customer Success Manager, the full-time remote position will focus on delivering exceptional customer service, building trusted relationships, and leading strategic success planning discussions to enhance customer retention and satisfaction.

Key responsibilities

• Deliver exceptional customer service to drive retention and NPS
• Build trusted customer relationships and set clear expectations
• Monitor customer health, engagement, and product adoption

Required qualifications

• 1-3 years of client-facing, support, or professional services experience
• Familiarity with Salesforce or other CRM platforms
• Detail-oriented with an interest in leveraging AI to improve efficiency
• Strong communication skills with a customer-first, empathetic approach
• Insurance industry knowledge or experience is a plus