Customer Success Manager

Job Summary

Seeking an early-career Associate Customer Success Manager to work remotely in the United States, who will deliver exceptional customer service, build trusted relationships, and lead strategic planning discussions to enhance customer retention and success.

Key responsibilities

• Deliver exceptional customer service to drive retention and NPS
• Build trusted customer relationships and set clear expectations
• Monitor customer health, engagement, and product adoption

Required qualifications

• 1-3 years of client-facing, support, or professional services experience
• Familiarity with Salesforce or other CRM platforms
• Detail-oriented with an interest in leveraging AI to improve efficiency
• Strong communication skills with a customer-first, empathetic approach
• Insurance industry knowledge or experience is a plus