Customer Success Manager

Job Summary

Driving product adoption and customer satisfaction, the full-time remote Customer Success Manager will manage a portfolio of clients, guiding them from onboarding through renewal while serving as their primary point of contact and internal advocate.

Key responsibilities

• Own the post-sale relationship for a portfolio of customers, ensuring successful onboarding and ongoing product adoption
• Identify opportunities for account growth and facilitate customer engagement with platform features
• Collaborate with sales, support, and product teams to enhance the overall customer experience and retention rates

Required qualifications

• 4+ years of experience in customer success, account management, customer service, or sales support
• Proven ability to improve customer outcomes and build lasting relationships
• Bachelor's degree or equivalent experience
• Comfort with CRM and web-based tools, along with a working knowledge of modern software platforms
• Self-directed and proactive, with strong organizational skills to manage multiple accounts effectively