Customer Success Manager

Job Summary

Seeking a full-time Customer Success Manager, the ideal candidate will work remotely to enhance customer retention and growth, drive adoption of educational solutions, and build trusted relationships with stakeholders in higher education.

Key Responsibilities

• Own customer retention and growth by securing renewals and identifying expansion opportunities
• Drive adoption and outcomes through success plans, best practices, and data-driven business reviews
• Build trusted relationships with stakeholders across educational institutions to strengthen advocacy and partnership

Required Qualifications

• 5+ years of experience in Customer Success, Account Management, or a similar client-facing role within SaaS or EdTech
• Proven track record of meeting or exceeding renewal, upsell, and customer satisfaction targets
• Strong ability to build and maintain executive-level relationships within higher education institutions
• Deep understanding of the education technology landscape and challenges in teaching and learning
• Proficiency with CRM and Customer Success tools (e.g., Salesforce, Gainsight, Totango, etc.)