Customer Success Manager

Job Summary

Experienced and relationship-driven, the full-time Customer Success Manager will support educational institutions in realizing the value of their solutions by driving adoption, securing renewals, and building trusted relationships, all while working remotely.

Key responsibilities:

• Own customer retention and growth by securing renewals and identifying expansion opportunities
• Drive adoption and outcomes through success plans, best practices sharing, and data-driven business reviews
• Build trusted relationships with stakeholders at all levels within educational institutions to strengthen advocacy and partnership

Required qualifications:

• 5+ years of experience in Customer Success, Account Management, or a similar client-facing role within SaaS or EdTech
• Proven track record of meeting or exceeding renewal, upsell, and customer satisfaction targets
• Strong ability to build and maintain executive-level relationships within higher education institutions
• Deep understanding of the education technology landscape and its unique challenges
• Proficiency with CRM and Customer Success tools (e.g., Salesforce, Gainsight, Totango, etc.)