Customer Success Manager

Job Summary

Experienced and relationship-driven, the full-time Customer Success Manager will help educational institutions maximize their investment in solutions by driving adoption, securing renewals, and building trusted relationships with stakeholders, all while working remotely.

Key responsibilities:

• Own customer retention and growth by securing renewals and identifying expansion opportunities within assigned accounts
• Drive adoption and outcomes by developing success plans and leading data-driven business reviews to ensure customers achieve measurable value
• Build trusted relationships with stakeholders at all levels of the institution to strengthen advocacy and partnership

Required qualifications:

• 5+ years of experience in Customer Success, Account Management, or a similar client-facing role within SaaS or EdTech
• Proven track record of meeting or exceeding renewal, upsell, and customer satisfaction targets
• Strong ability to build and maintain executive-level relationships within higher education institutions
• Deep understanding of the education technology landscape and the unique challenges of teaching, learning, and academic integrity
• Proficiency with CRM and Customer Success tools (e.g., Salesforce, Gainsight, Totango, etc.)