Customer Success Manager

Job Summary

As the primary point of contact for top-tier customers, the full-time remote Customer Success Manager will build relationships with senior executives, guide customers through onboarding and adoption, and ensure successful platform utilization while coordinating internal teams to resolve issues and drive customer value.

Key responsibilities

• Serve as a trusted advisor for executive stakeholders, aligning their business goals with product value
• Lead proactive product enablement to drive long-term value realization and measurable business outcomes
• Monitor usage data to address risks and capitalize on expansion opportunities while managing complex escalation workflows

Required qualifications

• 4+ years of experience as a Customer Success Manager or Technical Account Manager in a B2B SaaS organization
• Experience managing large, complex customer accounts
• Strong understanding of networking standards and protocols, including TCP/IP, routing, and switching
• Familiarity with Operational Technology (OT) environments and industrial networks is a strong advantage
• Solid understanding of cybersecurity principles and secure network architecture