Customer Success Manager

Job Summary

Driving customer success as a primary post-sales contact, the full-time remote Customer Success Manager will lead customer engagements across onboarding, implementation, and adoption while collaborating with internal teams to ensure value realization and customer satisfaction.

Key responsibilities:

• Drive business success planning by aligning with customers and internal teams on requirements and goals
• Act as the voice of the customer, advocating for their needs and collaborating across various internal departments
• Manage issue resolution by working closely with Technical Support and Customer Engineering teams

Required qualifications:

• 2+ years of experience in customer-facing roles such as Customer Success, Professional Services, or Technical Account Management
• Relevant domain knowledge in areas like Supply Chain Security, DevSecOps, or regulatory compliance
• Demonstrated ability to take ownership of customer portfolios and make strategic decisions
• Entrepreneurial mindset with experience in building new processes or practices
• Commitment to continuous personal and professional development