Customer Success Manager

Job Summary

Serving as a strategic business partner for a select portfolio of major financial services customers, the full-time remote Customer Success Manager will drive outcomes, build executive relationships, and ensure customers realize measurable value from the company's offerings.

Key responsibilities

• Build and maintain trusted relationships across customer organizations, aligning Chainguard's value with customer business objectives and regulatory environments
• Lead customer onboarding and success planning, coordinating business-focused elements and ensuring alignment between business and technical workstreams
• Facilitate executive business reviews and strategic planning sessions while identifying expansion opportunities and mitigating renewal risks

Required qualifications

• 5+ years in enterprise customer-facing roles, preferably in financial services or related fields
• Proven ability to operate as a strategic business partner, understanding customer goals and navigating organizational complexity
• Familiarity with financial services regulatory and compliance drivers such as SOC 2 and PCI DSS
• Working knowledge of software supply chain security, vulnerability management, or application security
• Strong executive presence and high emotional intelligence, with the ability to make independent decisions regarding account strategy