Customer Success Manager

Job Summary

Seeking a full-time Customer Success Manager, Agency, who will serve as the primary contact for agency partners in a hybrid work environment, ensuring they maximize the value of an AI search visibility platform through education, strategic recommendations, and fostering long-term partnerships.

Key responsibilities:

• Act as the main point of contact for agency partners, delivering exceptional customer experiences and fostering strategic partnerships
• Translate platform data into tailored strategic recommendations to drive improvements in visibility and optimization
• Guide clients through education and adoption journeys, ensuring high engagement, retention, and satisfaction

Required qualifications:

• 2+ years in customer success or account management, preferably with agency experience
• Understanding of agency operations, including client servicing models and technology evaluation
• Experience in early-stage startups or SaaS environments, contributing to customer success strategies
• Strong communication skills, capable of translating technical insights into strategic action plans
• Collaborative mindset, effectively working across product, sales, and marketing teams