Customer Success Manager

Job Summary

Focused on onboarding and relationship management, the full-time Customer Success Manager will own and grow customer relationships for ecommerce brands remotely, guiding them from kickoff through successful launches and long-term adoption.

Key responsibilities

• Guide new customers through onboarding, implementation, and launch processes
• Build trusted relationships with customers and maintain clear communication throughout all stages
• Track customer health, adoption, feedback, and identify expansion opportunities

Required qualifications

• Experience in customer success, account management, ecommerce, SaaS, or agency-side client work
• Strong communication skills with the ability to manage multiple customer relationships simultaneously
• Comfort working remotely with distributed teams and customers
• Curiosity about ecommerce, AI, creative workflows, and website improvement strategies
• A practical, ownership-minded approach to solving customer problems