Customer Success Manager

Job Summary

To support a growing team, the Customer Success Manager for Small & Mid-Market will engage with a high volume of EdTech or SaaS customers remotely, focusing on onboarding, retention, and expansion across 200-400 accounts.

Key responsibilities

• Manage a portfolio of 200-400 accounts using digital engagement models
• Build and optimize scalable workflows for customer onboarding, renewal, and expansion
• Utilize tools such as Gainsight and Salesforce to enhance customer success efforts

Required qualifications

• Experience in a customer success or customer-facing SaaS role, preferably in EdTech
• Proven track record of managing a high volume of accounts
• Familiarity with customer marketing platforms and automation tools
• Knowledge of K-12 school cycles and priorities is preferred but not required
• Strong organizational skills and proactive communication abilities