Customer Success Manager

Job Summary

To support large K-12 school districts, the Customer Success Manager will engage in post-sale relationship management, drive product adoption, and collaborate with senior education leaders in a remote capacity.

Key responsibilities

• Manage post-sale relationships with large school districts, focusing on retention and strategic expansion
• Serve as a trusted advisor to senior education leaders and administrators, facilitating strategic conversations
• Drive product adoption and influence decision-makers through multi-threaded relationships

Required qualifications

• Demonstrated success managing relationships with large K-12 school districts (20,000+ student enrollment preferred)
• Strong knowledge of K-12 operational structures, budget cycles, and stakeholder roles
• Proven ability to drive product adoption and retention
• Experience supporting complex public sector accounts
• Excellent communication and influence skills with internal teams and external stakeholders