Customer Success Manager

Job Summary

To support the growth of Carla AI, the full-time remote Customer Success Manager will own customer onboarding, drive retention, and identify expansion opportunities while working closely with cross-functional teams to enhance the customer experience.

Key responsibilities

• Lead customer onboarding and implementation, ensuring successful configuration and training on the Carla AI platform
• Monitor customer health metrics and maintain ongoing relationships to drive retention and address any issues proactively
• Identify growth opportunities within existing accounts and collaborate with Sales and Product teams to share customer feedback and insights

Required qualifications

• 2 to 4 years of experience in customer success, account management, or implementation within B2B SaaS
• Proven ability to onboard and retain customers while driving product adoption
• Strong project management skills with the ability to manage multiple implementations simultaneously
• Experience with CRM tools such as HubSpot or Salesforce
• Self-motivated and detail-oriented, capable of working autonomously in a fast-paced environment