Customer Success Manager

Job Summary

Working remotely in a full-time capacity, the Customer Success Manager will engage with customers to optimize their experience with DeleteMe's product offerings, focusing on account management, customer retention, and project coordination.

Key responsibilities

• Engage with customers nearing renewal to ensure a successful renewal process and reduce churn
• Maintain Salesforce records for data cleanliness and coordinate with teams for upsell opportunities
• Assist in customer offboarding and ensure accurate billing and subscription processes

Required qualifications

• Extensive experience in customer-facing roles
• Proficiency in Salesforce
• Outstanding communication and presentation skills
• Self-motivated with a strong work ethic
• Ability to work independently and collaboratively in a remote environment