Customer Success Manager

Job Summary

Serving as the primary post-sales partner for approximately 30 enterprise accounts in the US Central region, the full-time remote Customer Success Manager will guide customers through onboarding, adoption, and renewal processes while driving measurable business outcomes and revenue growth.

Key responsibilities

• Own a portfolio of enterprise customers, managing onboarding, adoption, and renewal processes
• Lead customer kickoffs and success planning, aligning stakeholders on goals and measurable outcomes
• Monitor customer health and product usage to proactively identify risks and drive resolutions

Required qualifications

• Experience managing a portfolio of enterprise SaaS customers, including conducting kickoffs and QBRs
• Ability to translate product usage into measurable business outcomes and ROI
• Technical fluency to engage with IT and engineering stakeholders on relevant topics
• Proven track record of supporting renewals and driving retention and growth outcomes
• Strong operational skills to manage competing priorities and maintain stakeholder alignment