Customer Success Manager

Job Summary

Owning the post-sale customer lifecycle, the full-time remote Customer Success Manager will manage renewals, account expansion, and customer retention for a diverse portfolio of over 1,000 organizations while shaping the Customer Success function within a growing SaaS company.

Key responsibilities

• Oversee the full customer lifecycle post-sale, including onboarding, account development, and renewal strategy
• Drive upsell and expansion opportunities by identifying new use cases and customer needs
• Build strong relationships with key stakeholders and conduct regular account reviews to ensure customer satisfaction and product adoption

Required qualifications

• 4+ years of experience in Customer Success, Account Management, or a similar client-facing role
• Proven track record of managing renewals and customer retention in a SaaS environment
• Experience with complex software solutions and managing a large, diverse customer portfolio
• Strong commercial instincts and comfort in executive-level conversations regarding value and ROI
• Hands-on experience with CRM tools, preferably HubSpot, and familiarity with Asana and G-Suite