Customer Success Manager

Job Summary

Managing enterprise customer relationships, the full-time remote Customer Success Manager will serve as a trusted advisor, driving product adoption and ensuring customer value realization while overseeing renewals and account growth.

Key responsibilities

• Serve as the primary point of contact and trusted advisor for assigned enterprise customers
• Drive product adoption, engagement, and value realization across the customer lifecycle
• Own the renewals process end-to-end, including pricing discussions and contract negotiations

Required qualifications

• Bachelor's degree in Business or a related field
• 3-5 years of experience in Customer Success, Account Management, or a similar customer-facing role
• At least 2 years managing enterprise customers in a B2B SaaS or software environment
• Proven experience owning renewals and managing complex customer portfolios
• Strong experience with Salesforce and customer success platforms (e.g. Gainsight or similar)