Customer Success Manager

Job Summary

To support MEP Contractors in achieving their technical and business goals, the full-time remote Customer Success Manager will manage the implementation process, build relationships with stakeholders, and ensure successful product adoption and training.

Key responsibilities

• Managing all aspects of the implementation process for new accounts
• Proactively engaging users and stakeholders to communicate product value and encourage feature adoption
• Resolving technical issues and drafting client-facing documentation to support customer needs

Required qualifications

• At least 2 years of experience in Customer Success or Account Management in a SaaS company or MEP shop fabrication
• Deep knowledge of SaaS product implementation and technical acumen
• Proven track record of managing multiple concurrent projects
• Experience in technical writing processes is a plus
• Comfortable giving presentations to diverse audiences