Customer Success Manager

Job Summary

Driving customer satisfaction and solution adoption, the full-time remote Customer Success Manager will serve as the primary strategic partner for Prior Authorization clients, ensuring they maximize the value of the solutions provided.

Key responsibilities

• Act as the primary point of contact and trusted advisor for a portfolio of Prior Authorization customers
• Proactively manage customer health, identify risks, and drive resolution to ensure customer success
• Conduct regular business reviews to communicate value, performance metrics, and improvement opportunities

Required qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, or related field
• 3+ years of experience in customer success or account management
• Exceptional relationship-building and customer engagement skills
• Strong customer advocacy mindset
• Experience with healthcare technology or SaaS solutions preferred