Customer Success Manager

Job Summary

Owning the customer relationship, the full-time remote Customer Success Manager will be responsible for account health, product adoption, and driving renewals and expansion across a portfolio of cannabis retailers.

Key responsibilities

• Monitor account health proactively, identifying early warning signals and executing save strategies when necessary
• Drive product adoption by creating and implementing adoption plans in collaboration with clients
• Manage the full renewal cycle and identify expansion opportunities within the client portfolio

Required qualifications

• 3+ years in customer success, account management, or a client-facing SaaS role
• Proven track record of driving renewals and successful product adoption
• Experience managing a portfolio against defined health or performance metrics
• Strong CRM proficiency and ability to maintain accurate records independently
• Effective communication skills across various levels, including executive interactions