Customer Success Manager

Job Summary

Joining a dynamic team, the remote Associate Customer Success Manager will execute playbook-driven customer interactions, handle inbound requests, and monitor health signals while contributing to the development of processes in a high-volume, fast-paced environment.

Key responsibilities

• Execute onboarding sequences, health checks, and proactive outreach for new customers in the scale segment
• Resolve inbound customer requests using established processes and document outcomes effectively
• Monitor automated alerts and health signals, escalating issues as necessary while participating in customer engagement activities

Required qualifications

• 2+ years of customer-facing experience, preferably in support, success, or account management
• At least 1 year of exposure to the security industry, including operations or incident response
• Familiarity with cybersecurity concepts such as MDR, EDR, and SIEM
• Ability to thrive in a high-volume, queue-based work environment requiring frequent context-switching
• Strong written communication skills and active listening abilities