Customer Success Manager

Job Summary

To support enterprise clients, the full-time remote Customer Success Manager will manage post-contract activation, onboarding, and ongoing relationship management while acting as a trusted advisor for complex technical implementations.

Key responsibilities:

• Prepare presentations and support the Business Development team during pre-sales engagement
• Coordinate post-contract activation processes and facilitate technical key ceremonies for clients
• Deliver structured onboarding sessions and manage client-specific system configurations

Required qualifications:

• Proven experience in the financial services sector with a focus on client onboarding or technical implementation
• 5+ years in Customer Success, Technical Account Management, Implementation Management, or Solution Consulting for complex software
• Familiarity with complex security concepts such as Key Ceremonies and policy engines
• Exceptional ability to lead live sessions and cross-functional calls with diverse stakeholders
• Demonstrated project management skills, including managing multi-week onboarding projects