Customer Success Manager

Job Summary

To support a growing portfolio of retail and e-commerce clients, the full-time Customer Success Manager will manage onboarding, retention, and performance optimization while working remotely.

Key responsibilities

• Manage the onboarding process for new clients and ensure successful implementation of services
• Conduct regular performance reviews and provide strategic insights to enhance client satisfaction and retention
• Collaborate with cross-functional teams to address client needs and drive product enhancements

Required qualifications

• Proven experience in customer success or account management, preferably in the retail or e-commerce sector
• Strong understanding of connected TV advertising and digital marketing strategies
• Ability to analyze data and provide actionable insights to clients
• Experience with CRM software and customer engagement tools
• Bachelor's degree in a relevant field or equivalent work experience