Customer Success Manager

Job Summary

To support the growth of emerging businesses, the full-time salaried Customer Success Manager will manage client relationships, drive product adoption, and ensure customer satisfaction in a remote environment.

Key responsibilities

• Manage a portfolio of emerging business clients, ensuring successful onboarding and ongoing support
• Drive product adoption and utilization by providing training and resources tailored to client needs
• Act as the primary point of contact for clients, addressing inquiries and resolving issues to enhance customer satisfaction

Required qualifications

• Proven experience in customer success or account management roles, preferably in a tech or SaaS environment
• Strong understanding of Connected TV advertising and digital marketing strategies
• Ability to analyze data and metrics to drive customer insights and improvements
• Experience with CRM software and customer engagement tools
• Demonstrated ability to work independently and manage multiple client accounts simultaneously