Customer Success Manager

Job Summary

To support high-growth customers in the Emerging Business/Mid-Market segment, the full-time Customer Success Manager will drive onboarding, adoption, and long-term growth through strategic partnership and data-driven insights, with opportunities for remote work available.

Key responsibilities

• Develop success plans aligned to customer goals and act as a trusted advisor on best practices
• Manage a portfolio of mid-market customers through a combination of tech-touch and targeted interactions
• Drive product adoption and identify expansion opportunities while monitoring customer health to mitigate churn risk

Required qualifications

• Experience in customer success or account management roles, preferably within a SaaS environment
• Strong understanding of customer success metrics and strategies to drive adoption and retention
• Proficiency in using data and insights to inform customer engagement and growth strategies
• Ability to manage multiple accounts and prioritize based on strategic importance and growth potential
• Excellent relationship management skills with a focus on long-term customer success