Customer Success Manager

Job Summary

To support a rapidly expanding team, the full-time remote Customer Success Manager will be responsible for client adoption, retention, and upsells while fostering strong relationships and ensuring customers realize value from the GoFan platform.

Key responsibilities

• Function as the customer advocate and provide internal feedback to improve service delivery
• Manage all post-sale activities for clients, leveraging product knowledge and relationship-building skills
• Track accounts to identify churn risk and implement strategies to mitigate it

Required qualifications

• 3+ years of experience in a customer success or similar role
• Background in account management and/or sales is preferred
• Proven track record of delivering value to clients
• Strong understanding of value drivers in recurring revenue business models
• Analytical and process-oriented mindset with a commitment to continuous learning