Customer Success Manager

Job Summary

To support the growth in the Gaming & Entertainment/Media sector, the full-time salaried Customer Success Manager will manage client relationships, drive product adoption, and ensure customer satisfaction in a remote environment.

Key responsibilities

• Manage a portfolio of clients, ensuring successful onboarding and ongoing support
• Drive product adoption and usage by providing tailored training and resources
• Act as the primary point of contact for customer inquiries and feedback, fostering strong relationships

Required qualifications

• Proven experience in customer success or account management, preferably in the tech or media industry
• Strong understanding of Connected TV advertising and digital marketing strategies
• Ability to analyze customer data and metrics to drive actionable insights
• Experience with CRM tools and customer engagement platforms
• Excellent interpersonal skills, with a focus on building long-term client relationships