Customer Success Manager

Job Summary

To guide Enterprise customers through their journey, the full-time remote Customer Success Manager will manage a high-value book of business, ensuring customer health, identifying risks, and collaborating with cross-functional teams to maximize product value and foster long-term partnerships.

Key responsibilities

• Own and maintain executive-level relationships across Engineering, Product, Design, and Procurement for a portfolio of Enterprise accounts
• Track customer health in real-time, identifying churn risks and expansion opportunities while providing strategic guidance on product adoption
• Collaborate with Solutions Engineering, Sales, and Product teams to enhance the customer experience and contribute to scalable Customer Success processes

Required qualifications

• 3 - 6+ years of experience in Customer Success, Account Management, or a related role within a SaaS technology company
• Proven success managing large, complex Enterprise accounts, including onboarding and renewals
• Strong communication and relationship-building skills with the ability to engage C-level executives
• Foundational data analysis skills to interpret customer usage patterns and inform strategy
• Highly organized with the ability to manage competing priorities across multiple accounts