Customer Success Manager

Job Summary

Leading a team of Enterprise Customer Success Managers, the full-time Manager, Customer Success - Enterprise Accounts will drive customer retention, expansion, and long-term value through strategic account management and executive engagement in a remote setting.

Key responsibilities:

• Develop and mentor a high-performing team of Enterprise Customer Success Managers to meet operational KPIs
• Conduct account strategy and executive deal reviews to enhance customer results and drive adoption
• Collaborate with cross-functional teams to implement customer success strategies that improve retention and account growth

Required qualifications:

• 5+ years of Customer Success experience in a high-growth SaaS environment, with 2-3 years in a leadership role
• Proven ability to develop and execute strategies for complex Enterprise portfolios
• Experience leading executive-level customer conversations and managing escalations
• Strong business insight with the ability to align customer initiatives to measurable outcomes
• Proficient in Salesforce, Excel, and PowerPoint; knowledge of SmartSheet and Gainsight is a plus