Customer Success Manager

Job Summary

Managing a portfolio of customers, the full-time Customer Success Manager will drive retention and growth by ensuring client satisfaction and articulating the value of solutions, all while working remotely.

Key responsibilities:

• Develop strong relationships within a set portfolio of accounts to ensure customer loyalty
• Drive positive onboarding experiences and collaborate with the Professional Services team for smooth transitions
• Analyze customer data to enhance the customer experience and report findings to team leads

Required qualifications:

• 5+ years of experience in customer success or a similar position, preferably in the software industry
• Proven experience in driving technology adoption across diverse accounts
• Experience in managing customer concerns and adapting approaches for individual clients
• Project management experience or familiarity with establishing milestones
• Strong understanding of value drivers in recurring revenue business models