Customer Success Manager

Job Summary

Leading a high-performing team, the full-time remote Manager, Customer Success will oversee senior Customer Success Managers, focusing on retention strategies, reducing churn, and driving revenue growth for North American enterprise accounts.

Key responsibilities

• Drive retention and reduce churn by developing proactive intervention strategies for at-risk accounts
• Coach and empower a team of senior Customer Success Managers to enhance expertise in account management and relationship building
• Utilize data-driven insights to forecast churn risks and optimize portfolio distributions for maximum impact

Required qualifications

• 5+ years of leadership experience in Customer Success or Account Management with high spend accounts ($100K+)
• Deep understanding of enterprise organizational structures and complex procurement processes
• Strong analytical skills with a track record of developing churn-mitigation strategies from data insights
• Exceptional communication skills for managing executive-level conversations and negotiations
• Ability to thrive in fast-paced environments and make high-impact decisions