Customer Success Manager

Job Summary

Providing frontline support to customers, the full-time Associate Customer Success Manager will assist in driving customer adoption, satisfaction, and retention of the SaaS platform while working remotely.

Key Responsibilities

• Respond to customer inquiries via phone or email in a timely and professional manner
• Assist with platform training targeting the Tech Touch customer base to improve product utilization
• Manage routine customer check-ins and health monitoring, supporting CSMs with account management activities

Required Qualifications

• Associate's or Bachelor's degree in a relevant field or equivalent work experience preferred
• 1+ year of experience in customer support, account management, SaaS, or healthcare operations preferred
• Strong problem-solving skills with the ability to analyze complex workflows and data sets
• Highly organized with the ability to manage multiple priorities in a fast-paced environment
• Experience working in home care or Medicaid-driven environments is a plus