Customer Success Manager

Job Summary

Owning customer onboarding and retention, the full-time remote Customer Success Manager will guide clients through implementation, ensure they derive value from Carla AI's product, and build long-term relationships while shaping the customer success function from the ground up.

Key responsibilities

• Lead customer onboarding and implementation, configuring Carla for their business and training teams on the dashboard
• Monitor customer health metrics and conduct regular check-ins to drive retention and identify expansion opportunities
• Establish customer success operations, including onboarding workflows, renewal tracking, and health scoring

Required qualifications

• 2 to 4 years of experience in customer success, account management, or implementation within B2B SaaS
• Proven track record of onboarding and retaining customers, with a focus on driving adoption and reducing churn
• Strong project management skills, capable of managing multiple customer implementations simultaneously
• Experience with CRM tools such as HubSpot or Salesforce
• Self-motivated and detail-oriented, comfortable working autonomously in a fast-paced environment