Customer Success Manager

Job Summary

Managing a portfolio of enterprise customers, the full-time Customer Success Manager will ensure successful adoption of the platform, coordinate internal resources, and serve as the primary advocate for customers in a remote setting.

Key Responsibilities

• Manage enterprise customer accounts participating in the Guided Success program
• Drive customer adoption plans and track progress against agreed objectives
• Monitor customer health and coordinate with internal teams to deliver on customer priorities

Required Qualifications

• Bachelor's degree or equivalent experience
• 5+ years in Customer Success, Enterprise Account Management, or a similar customer-facing role
• Experience managing enterprise SaaS or software customers
• Strong executive communication and relationship management skills
• Customer-focused mindset with a passion for delivering measurable business value